Scam phone calls aren’t just annoying, they can be dangerous

Telephone scam callers will often claim to be from organisations such as; Government Agencies, Banks or your Phone and Internet Provider. They may try and convince you there is urgent need for payment or try to attain your private information. Here are our tips to avoid being scammed…

What To Look For:

Callers stating they are representatives of well-known organisations
Calls seeking financial details
Calls who pressure for immediate action, payment or refund
Calls with poor quality or callers who are hard to understand
Callers stating your phone line is down or will be cut
Callers stating that your computer has a virus

What to do:

If you are unsure in any way, HANG UP
Contact the business, company or agency directly by calling them yourself
When you call, ONLY use official published contact details
Ask for the caller’s name and ID Number, they will often hang up at this point

What NOT to do:

Do NOT share your personal information, your credit card or online account details over the phone unless you made the call and the phone number you called came from a trusted source
Do NOT respond to missed calls that come from numbers you don’t recognise. Calling back scam callers may result in chargers

If you suspect that you have been scammed

Contact your Bank
Contact your Phone and/or Internet Provider
Report to Scamwatch